Telehealth is no longer just a trend—it’s a healthcare revolution. From addiction treatment to chronic care management, providers now rely on a wide range of digital tools to deliver high-quality, remote care. But with a crowded tech landscape, what are the best platforms and technologies providers are actually using in the real world?
In this comprehensive guide, we explore the best technology available for telehealth today. We’ll look at the leading platforms for video conferencing, remote monitoring, electronic health records (EHR), patient engagement, and more. Whether you’re a healthcare provider evaluating your options or a curious patient who wants to know what happens behind the screen, this post has you covered.
Why Technology Matters in Telehealth
Delivering great care through a screen is not just about showing up—it’s about having the right infrastructure in place. The best telehealth technology must be:
- HIPAA-compliant to protect patient privacy
- User-friendly for both providers and patients
- Integrated with EHR and billing systems
- Reliable even in low-bandwidth environments
- Scalable for growing practices or health systems
With those criteria in mind, let’s break down the best-in-class tools making telehealth possible in 2025.
1. Video Conferencing Platforms for Clinical Care
Live video visits are the foundation of telehealth. Here are the top platforms used by providers:
Doxy.me
Designed specifically for healthcare, Doxy.me offers a simple, browser-based interface. It’s free for individual providers, with paid tiers for clinics. There’s no software to download, and it includes waiting rooms, patient queues, and encrypted video.
Zoom for Healthcare
Zoom’s HIPAA-compliant version is a favorite among large practices and health systems. It supports HD video, EHR integration, and group sessions, making it ideal for behavioral health and addiction counseling.
VSee
VSee is known for its low-bandwidth performance and robust telemedicine toolkit. It’s used by NASA and supports medical device integration, group video, and virtual exam room management.
Amwell (American Well)
Built for enterprise-level healthcare, Amwell combines video visits with scheduling, e-prescribing, and intake forms. It’s widely used by hospital networks.
Teladoc Health Platform
Teladoc powers its own network and also licenses tech to other systems. Their end-to-end solution includes video visits, digital triage, and remote monitoring support.
Up-and-Comers to Watch
New platforms like Bluestream Health and Mend are gaining attention for their customizable features and white-label branding options, appealing to health systems that want more control over the patient interface.
2. Electronic Health Record (EHR) Systems with Telehealth Tools
An EHR with telehealth functionality makes it easier to streamline documentation and communication. Here are the leaders:
Epic
Epic is the industry giant. Its “Telehealth with MyChart” system allows providers to schedule, launch, and document video visits within the same platform. It supports patient messaging, symptom checkers, and digital care plans.
Cerner
Cerner integrates video visits directly into its workflows and offers analytics to track engagement and outcomes. It’s particularly strong in hospital-based care.
Athenahealth
A favorite of outpatient clinics, Athenahealth combines scheduling, billing, and video integration. It also offers automated reminders, post-visit surveys, and easy patient messaging.
eClinicalWorks
This cloud-based platform offers a telehealth module called healow TeleVisits. It’s popular for small and mid-sized practices.
AdvancedEMR Suites
More EHR vendors are offering integrated telehealth packages that include speech recognition, AI-enhanced documentation, and smart scheduling. These all-in-one platforms are especially popular in multispecialty practices.
3. Remote Patient Monitoring (RPM) Devices and Platforms
Remote monitoring allows providers to track vital signs, symptoms, and treatment adherence in real time. Here’s what top providers are using:
Validic
Used by Mayo Clinic and others, Validic collects data from over 400 devices—glucose meters, wearables, blood pressure cuffs—and feeds it directly into the provider’s dashboard.
iRhythm Zio
This patch-based ECG monitor provides long-term cardiac data. It’s used in both in-person and virtual cardiology care.
TytoCare
This portable exam kit includes a stethoscope, otoscope, and thermometer. Patients use it at home, and the data is reviewed by remote clinicians.
Biofourmis
An AI-powered platform that predicts hospital readmission risk based on RPM data. It’s used in cardiac care and post-acute monitoring.
Withings Health Mate / Body Pro
These devices are sleek, patient-friendly, and designed for easy use in chronic care management. They monitor weight, blood pressure, and sleep patterns.
Emerging Innovations
Startups like Current Health and HealthSnap are combining wearables, home sensors, and machine learning to offer whole-home health monitoring for chronic disease management.
4. Addiction and Behavioral Health Telehealth Tools
Telehealth in addiction care requires platforms that go beyond basic video calls. These tools offer group sessions, secure texting, and structured recovery support.
Bamboo Health (formerly Appriss Health)
Bamboo integrates with prescription drug monitoring programs (PDMPs) and offers care coordination tools for addiction treatment centers.
Brightside Health
Focused on mental health and medication management, Brightside provides virtual therapy and AI-driven care plans for depression and anxiety.
Monument / Tempest
These platforms offer evidence-based, telehealth-first addiction recovery programs. Patients meet with providers, join online support groups, and use CBT-based tools.
Synchronous Group Platforms
Providers often use Zoom Healthcare or VSee to host secure, HIPAA-compliant group therapy or recovery coaching sessions for patients with SUDs.
Specialized CBT Apps
Platforms like NOCD and Talkspace have adapted CBT models for telehealth, providing structured, therapist-guided programs for anxiety, OCD, and substance use.
5. AI and Automation Tools Enhancing Telehealth
AI is rapidly reshaping how telehealth is delivered. From triage to mental health screening, these tools are helping providers deliver smarter, faster care.
Gyant
A chatbot that guides patients through symptom checkers, triage recommendations, and care navigation before they see a provider.
Eleos Health
Analyzes teletherapy sessions and offers clinicians feedback to improve effectiveness. It captures behavioral trends and supports measurement-based care.
Lirio
Uses behavioral science and AI to engage patients with personalized messaging campaigns that encourage medication adherence and appointment attendance.
Nuance Dragon Ambient eXperience (DAX)
This voice AI captures clinical conversations and drafts documentation in real time, letting providers focus on the patient.
Other Innovations
AI is also being used to power tools like voice tone analysis (Ellipsis Health) and emotion tracking to better assess patient wellbeing during sessions.
6. Patient Communication and Engagement Platforms
Strong patient engagement is key to telehealth success. These tools make it easier to stay connected:
Spruce Health
Offers secure messaging, video visits, and automated follow-ups in one app. It’s especially popular among primary care and behavioral health providers.
Well Health
Lets providers send reminders, updates, and questionnaires via text, email, or phone—in over 20 languages.
Updox
Streamlines video visits, secure texting, and digital intake forms into one dashboard.
Rimidi
Combines patient-reported outcomes with clinical data for conditions like diabetes and heart failure.
Jasper Health
A virtual care companion app that helps oncology patients manage symptoms, track medications, and stay engaged with care teams.
7. Scheduling, Billing, and Reimbursement Tools
Telehealth’s effectiveness also hinges on administrative tools that manage insurance, billing, and scheduling seamlessly.
Kareo
Designed for independent practices, Kareo handles scheduling, billing, and claims processing with built-in telehealth support.
AdvancedMD
Offers EHR, practice management, and telehealth in one platform. It includes patient scheduling, billing, and analytics.
SimplePractice
Widely used by therapists, it includes video visits, appointment reminders, intake forms, and credit card payments.
DrChrono
Cloud-based and customizable, with strong telehealth integration, billing tools, and an iPad-native design.
Hint Health
Popular with direct primary care practices, Hint Health manages membership billing, employer contracts, and telehealth workflows.
How Providers Choose the Right Telehealth Tech
Choosing the best tech depends on the provider’s specialty, scale, and patient population. Here’s what most look for:
- Security: HIPAA compliance and end-to-end encryption
- Interoperability: Integration with existing systems like EHR and billing
- Ease of Use: Low learning curve for both patients and staff
- Support: Availability of onboarding and tech support
- Flexibility: Ability to support different types of care (individual, group, urgent, chronic)
Often, practices test several platforms before settling on the right fit. Many providers opt for modular solutions that combine best-in-class video tools with standalone billing or EHR software.
Additionally, user feedback is key. Providers routinely survey patients on usability and satisfaction, and adjust tools accordingly.
Trends to Watch: The Future of Telehealth Technology
As telehealth evolves, here’s what’s coming next:
- 5G-Enabled Platforms: High-speed mobile connections improve video quality and reduce lag.
- AR/VR Applications: Especially in pain management, exposure therapy, and medical education.
- Biometric Authentication: Facial recognition and fingerprint scans to secure patient identity.
- Advanced Remote Diagnostics: Portable ultrasound, smart stethoscopes, and AI imaging analysis.
- Equity Solutions: Tools designed to work in low-connectivity environments and bridge the digital divide.
- Telehealth Hubs: Physical locations like libraries and pharmacies equipped for private virtual consults.
- Ecosystem Integration: Unified platforms that combine video, documentation, scheduling, and patient portals into one seamless system.
Conclusion: Technology Is the Backbone of Modern Telehealth
Behind every successful virtual visit is a web of technology working in harmony. From AI-powered chatbots to FDA-approved monitoring devices, today’s telehealth infrastructure enables providers to deliver care that is personal, private, and profoundly effective.
At Renew Health, we integrate the best available technology to meet patients where they are—whether they need addiction treatment, therapy, or medical management. Because when tech and compassion work together, recovery is not only possible—it’s more accessible than ever.
Renew Health: Your Partner in Technology-Driven Telehealth Care
Phone: 575-363-HELP (4357)
Website: www.renewhealth.com
